Patsy Lowe is just one of the thousands of landlords across the country working hard to keep pubs open and thinks they need to focus on being the centre of their local communities.
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Results of a survey into people’s drinking preferences in pubs have shown that poor customer service is a key factor.
100 pub goers were questioned by this site with results showing that poor customer service, bad food and a poor atmosphere were the main reason drinkers were staying away.
Suzzanah White from The Thimble Inn encouraged landlords to: “Listen to your villagers and try and accommodate what they want.”
“Encourage everybody to come in to the pub and do different events, special suppers or something.”
The top factors attracting people to the pub were socialising with friends and experiencing the pub atmosphere.
Steve Howe from the British Institute of Inn keeping said: “Do the simple things well, go back to basics and look at all aspects of the customer journey in your outlet and remember that it is a business.”
Give a good welcome and make people feel that that you appreciate that they are spending their hard earned money in your establishment.”
The results also showed that the impact of the smoking ban has dwindled in recent years with 51% of people questioned thinking the issue was totally irrelevant.
The Save our Pubs & Clubs campaign wants landlords to be able to provide specially ventilated rooms in their pubs for smoking.
Celebrity chef Antony Worrell Thompson is supporting the campaign; "The smoking ban has had an extraordinarily detrimental effect on pubs and clubs.
The legislation as it stands is excessive and I would like to see it amended."
The campaign has the backing of MPs from a range of parties.
Liberal Democrat MP John Hemming said: “We need to amend the law so it is fair to smokers and non-smokers alike and doesn't compromise the future of pubs and clubs."
However the campaign has already been met with criticism.
Popular pub group Wetherspoons who ended smoking in their pubs before the ban feel it is time for pub owners to move on.
Spokesman Eddie Gershon said: “I don’t think it is a good enough reason for saying that pubs are not doing well.”
“People have to realise that it is here to stay and it is not an excuse.”